Connecting with client

CLIENT RELATIONSHIPS

Finding some clients difficult to understand? Confused

when they say one thing but mean another? Need better,

more useful feedback? Sometimes Ifeel on the back-foot?

Have trouble managingg client expectations? Wonder why

they seem impossible to please? Concerned about being

blind-sided by unexpected client loss?

THIS BOOKIS YOUR LIFELINE

Connecting with Clients contains nlew ideas derived from

the world's leading relationship experts. Insights from over

500,000 pieces of client feedback worldwide. With tips and

guidance from an adman, organisational change agent,

couples' counsellor and co-founder of The Client

Relationship Consultancy. Dip into short chapters and

discover a valuable insight on every page.

REJUVENATE YOUR CLIENT RELATIONSHIPS

With the help of this book, you will be able to: Evaluate your

client relationships and diagnose issues Recognise your

part in a problem Obtain useful and clear feedback

Understand, relate to and communicate with your clients

Manage yourself and your team members Get the best from

your clients so that they get the best from you.

cONNECTING WITH CLIENTS WILL SAVE YOU TIME.

EFFORT AND MONEY AND MAKE LIFE MORE ENJOYABLE.