Working with emotional intelligence

In Working with Emotional Intelligence,

Goleman reveals the skills that distinguish star performers

in every field, from entry-level jobs to top executive

positions. He shows that the single most important factor

is not 10, advanced degrees, or technical expertise, but the

quality Goleman calls emotional intelligence.

Self-awareness, self-confidence, and self-control

commitment and integrity; the ability to communicate and

influence, to initiate and accept change-these

competencies are at a premium in today's job market. The

higher up the leadership ladder you go, the more vital these

skills become, often influencing who is hired or fired,

passed over or promoted. As Goleman shows, we all

possess the potential to improve our emotional

intelligence-at any stage in our career. He provides

guidelines for cultivating these capabilities-and also

explains why corporate training must change if it is to be

effective.